Privacy Policy

1. Who we are

StackUp is a service operated by GrowLab Ltd. For the purposes of applicable data protection law, GrowLab Ltd is the data controller for personal data submitted through this website unless we are processing data strictly on behalf of a client under a separate agreement.

2. What information we collect

We may collect and process the following information:

• name, email address, phone number, business or organisation name;
• project enquiry details, site requirements, timelines, and preferences;
• files you upload, such as logos, brand documents, images, and supporting materials;
• communications you send to us by email or through forms;
• technical information needed to operate and secure the website.

3. How we use your information

We use your information to:

• respond to enquiries and provide website planning, design, and development services;
• review your project requirements and prepare proposals, summaries, and follow-up actions;
• communicate with you about your enquiry, project, or requested services;
• manage uploaded files and supporting materials relevant to your project;
• operate, secure, maintain, and improve our website and service processes;
• comply with legal, regulatory, and contractual obligations.

4. Lawful bases

We generally process personal data because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, or for our legitimate interests in operating and improving our services where those interests are not overridden by your rights.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including handling enquiries, delivering services, maintaining project records, complying with legal obligations, resolving disputes, and enforcing agreements. Where no contract is entered into, we will generally keep enquiry data only for a limited period unless there is a legitimate reason to retain it for longer.

6. Sharing information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website, communications, hosting, storage, scheduling, or project workflow, but only where necessary and subject to appropriate protections.

7. File uploads and project materials

If you upload files to support your enquiry or project, you confirm that you are authorised to share them with us for that purpose. Please do not upload unnecessary sensitive personal data unless specifically requested and appropriately agreed in advance.

8. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure. However, no system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or request transfer of your personal data. You may also have the right to complain to the Information Commissioner’s Office.

10. Contact

For privacy-related queries, please contact us at info@grolab.org.uk.